Returns & Exchanges
At Maya Magal, we want you to love your handcrafted jewelry, which is why we offer a 30-day return window for all unworn pieces in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place your jewelry securely in its original Maya Magal box and include the completed return form to ensure a smooth processing experience.
Ship the Parcel
Generate your prepaid shipping label through our portal and drop the package off at your nearest authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing